FAQ / Help

Is the shop open?

Yes, the physical shop is open!

Our hours of operation are Monday - Friday from 11pm to 7pm and Saturday from 11pm to 6pm.

What is your return policy?

For Online orders you have 30 days from the shipping date, to return your item for exchange or refund. It must be returned in the same condition as it was purchased/delivered.

In-shop purchases that are gifts can be exchanged within 14 days. You will need a gift receipt for your order. 

Please note that in-shop crystal and stone purchases are not eligible for return or exchange. 

You may review our full Shipping and Return Policy here.

Do you offer jewelry repairs and bracelet resizing services?

We do not offer jewelry repairs and resizing services.

If your bracelet, mala, necklace, anklet or other Shaman Sister bead Design needs restringing within 30 days of purchase - other than for resizing - we will restring it at no additional cost.

After 30 days of purchase — for restringing or resizing purposes, there is a $15 fee associated with restringing bracelets and necklaces and a $40 fee associated with restringing malas.

Please review our full Resizing and Repairs Policy here.

When will my order ship and arrive?

Orders are being fullfilled and shipped within 1-5 business days of receipt.

Given the current postal climate, we cannot guarantee or offer an arrival time on any packages.

You will be provided a tracking number with your order, so that you may track it in transit.

What size of bracelet should I choose?

We offer a range of sizes, from XS-6.5", S-7", M-7.5", L-8" and XL-8.5". Women's Standard size is 7”. Mens Standard size is 8".

We suggest measuring your wrist and adding 1/2-1" for comfort and depending on how fitted you want your bracelet to be.

What stone should I choose?

If you are working with a specific goal in mind, we recommend reviewing our Crystal Guide, and then searching the site for the stone that is associated best with the intention behind your crystal purchase.

Reading the design descriptions will also help you gain more clarity on which one to choose.

If you find yourself drawn to a particular stone and/or design, then that/those is/are the stone(s) you should be working with. We like to say 'the stones know' ;).

How is my crystal, bracelet or energy tool “cleared”?

Every one of our crystals is picked for quality, beauty and high vibration, and our unique designs are created with intention.

All of our crystals, gemstones, energy tools and ascension jewelry are cleared with Selenite, smudged with sage and charged with high vibration energy before leaving the shop.

What is the best way to contact you?

The best way to contact us is through email at admin@shamansisters.com.

We have a dedicated team of CS representatives that would love to hear from you!