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FAQ / Help

Return Policy

We offer exchanges and returns within 30 days of your purchase date. Please let us know why you are returning your item by email and we will send you our return address. Please note you are responsible for any shipping fees you incur when shipping returns and exchanges back to us.

For exchanges/resizing, please include a note with your package indicating what you are exchanging or the size you would like, and the return address. You are also required to cover the cost of shipping back you, we will send you an invoice for the payment.

Please indicate on the package “Canadian Goods Returning” to avoid any charges at the border. We are not responsible for paying any duty/customs fees from international returns/exchanges. We do not accept courier packages or packages sent with COD charges.

We are not responsible for lost packages so a tracked option is the best choice.

When will my order ship?

Orders are shipped within 1-5 business days. There is an express shipping option for those who want to receive their order sooner. Express shipping orders will arrive within 7 business days (US orders) once shipped. 

Please understand that we handcraft every item to order because we want to keep our quality high, because of this orders can take 1-5 days to make.

How can I place an order if you don't ship to my country?

We recommend using a Shop and Ship service, such as Amarex. We have many customers that have successfully used this service when ordering from us. You need to create an account with them first and then use the address they provide you with for your order.

We offer tracked shipping to several International countries. For international orders where the package does not arrive and the buying didn't choose tracking we are not responsible for lost packages. 

How is my bracelet “charged”

Each and every piece is cleared of any previous energy by being smudged with sage, and energized with Reiki through a special ceremonial process with the following intentions: protection, healing, grounding, joy, abundance, confidence, and transformation.

What size should I choose?

The standard size bracelet is 7 inches. Measure your wrist for the perfect fit and select your size. XS-6.5 inches, S-7 inches, M-7.5 inches, L-8 inches. (If your wrist measures 6 inches go up approx 1/2 - 1 inch depending on how tight you want it). Sizes will vary slightly depending on the beads used.

What bracelet should I choose?

If you are working with a specific issue we recommend reading the descriptions to find the one that will be beneficial. Also, if you are drawn to a particular gemstone, often that is the gemstone that you need. If you need some guidance, feel free to send us an email.

What will I feel/notice when I wear my piece?

Every person is different: some people notice significant positive improvement in their mood and in all areas of their lives. For others the effects are more subtle and they notice it more when they are not wearing it. Please note that if you haven't worn Black Tourmaline, you might need to ease into wearing it. It has a very powerful energy and can be intense, often this is because the person is not used to the grounding energy. Once your energy field gets used to it, you can wear it more often.

Exchanges: What happens if my bracelet doesn't fit?

Please measure your wrist with a measuring tape before ordering, to ensure that you get the right fit.

If it is not the right fit please send us a message for our address.

Repairs: How do you process repairs?

Shaman Sisters Designs strives to make the most durable jewelry with the highest quality materials. If for some reason your jewelry breaks or needs restringing within the first 30 days of purchase, it will be free of charge. If it is after 30 days there will be a 10$ fee for bracelets, 25$ for malas + shipping costs. Bracelets and malas that are repaired are cleansed and re-energized.

 

 

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You are in Canada, and we have a Canadian website here.